Terms & Conditions

Last Updated: June 2026

Welcome to Brand Center (https://brandcenter.co.uk/). These Terms & Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and/or placing an order, we assume you accept these Terms & Conditions in full. Do not continue to use Brand Center if you do not agree to all of the terms stated on this page.

1. Company Details

Brand Center ("we", "us", "our") is an e-commerce retailer operating in the United Kingdom.

  • Email: support@brandcenter.co.uk

  • Phone: +44 7853 755 706

  • Address: Brand Center, 49 Avondene Drive, Colchester, CO4 6DB, United Kingdom

2. Website Use & Accounts

  • Eligibility: You must be at least 18 years of age to make a purchase on our website.

  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login details and password. You agree to accept responsibility for all activities that occur under your account.

  • Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information. We reserve the right to suspend or terminate accounts if we suspect the information provided is false or fraudulent.

3. Conditions of Sale

3.1 Contract Formation

When you place an order, you will receive an automated acknowledgment email. This email is not an acceptance of your order. A legally binding contract between you and Brand Center is only formed when we send you a confirmation email that your products have been dispatched.

3.2 Pricing and Payment

  • All prices on our website are listed in GBP (£) and are inclusive of UK VAT at the applicable rate.

  • Delivery charges are not included in the product price and will be calculated and displayed at checkout.

  • We reserve the right to change prices at any time without notice. However, changes will not affect orders that have already been dispatched.

  • Payment must be made in full at the time of ordering. We accept major credit/debit cards and approved third-party payment gateways (e.g., PayPal, Apple Pay).

3.3 Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price/description or canceling it.

4. Delivery

  • We aim to deliver products within the estimated timeframes outlined on our Shipping page. However, these timeframes are estimates and not guaranteed.

  • We are not liable for any delays caused by third-party couriers or events outside of our reasonable control (Force Majeure).

  • Risk of loss and damage to the products passes to you on the date when the products are delivered to your nominated delivery address.

5. Cancellation & Returns

Your rights to return goods are protected under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

  • Right to Cancel: You have the right to cancel your contract within 30 days without giving any reason. The cancellation period will expire 30 days from the day you acquire physical possession of the goods.

  • Return Conditions: Items must be returned in their original, unopened packaging. For hygiene and safety reasons, we cannot accept returns of fragrances that have been unsealed or sprayed, unless the item is faulty.

  • Faulty Goods: If a product is faulty, not as described, or damaged upon delivery, you are entitled to a full refund, repair, or replacement. Please contact customer support immediately to report the issue.

6. User Reviews & Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual right to use, reproduce, modify, and display such content across our marketing channels. We reserve the right to remove any content that we deem unlawful, offensive, or in violation of these Terms.

7. Limitation of Liability

To the fullest extent permitted by UK law:

  • Brand Center shall not be liable for any indirect, special, or consequential losses, including loss of data, profit, or business interruption, arising out of your use of this website or the purchase of our products.

  • Our total liability to you for any claim arising out of your purchase shall not exceed the total price paid for the goods in question.

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

8. Intellectual Property Rights

Unless otherwise stated, Brand Center and/or its licensors own the intellectual property rights for all material on this website, including logos, text, imagery, and design. You may access this for your own personal use, subjected to restrictions set in these terms and conditions. You must not republish, sell, rent, or sub-license material from Brand Center.

9. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to amend these Terms & Conditions at any time. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.