Returns & Refunds Policy

At Brand Center, we want you to be completely satisfied with your fragrance purchase. If you change your mind or encounter an issue with your order, please review our policy below to see how we can help.

1. Standard Returns (Change of Mind)

We gladly accept returns within 30 days of your delivery date. To be eligible for a return, your item must meet the following conditions:

Unopened and unused: The fragrance must not have been sprayed or tested.
Original packaging: The item must be in its original, sealed condition (including any cellophane wrapping).
Resalable condition: The box and product must be completely undamaged.

2. Non-Returnable Items

Because we sell premium personal care products, we must adhere to strict health and safety standards. For hygiene reasons, we cannot accept returns or offer refunds on any perfumes that have been opened, unsealed, or used, unless the item is faulty.

3. Damaged, Faulty, or Incorrect Items

We take great care in packaging your orders, but mistakes or transit damage can occasionally happen.

If you receive a damaged, faulty, or incorrect item, please contact us within 30 days of delivery.
Please include clear photos of the item and the packaging in your email.
We will quickly resolve the issue by providing a full refund or sending a replacement, and we will cover the return shipping costs for these items.

4. Return Shipping Costs

Change of mind: If you are returning an item simply because you changed your mind, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
Store error: If we delivered the wrong item or a damaged product, we will cover all return shipping expenses.

5. The Refund Process

Once your return is received and inspected by our team, we will process your refund or replacement within 3 to 5 working days.

Depending on your preference at the time of the return request, we will either:

Issue a full refund directly via bank transfer.
Dispatch a replacement item to your original shipping address.

6. How to Start a Return

To initiate a return, or if you have any questions about this policy, please reach out to our customer service team. Be sure to include your order number in your message.